ATG Cancellation Policy
Day Trips & Transport Services
- Cancellations made more than 48 hours prior to departure will receive a full refund, less any non-refundable payment processing fees.
- Cancellations made between 24 and 48 hours prior to departure will receive a 50% refund.
- No refunds are available for cancellations made within 24 hours of departure or for no-shows.
- If Abel Tasman Guides cancels a trip due to weather, safety concerns, operational requirements, or insufficient numbers, guests will be offered an alternative departure date (subject to availability) or a full refund.
- We strongly recommend travel insurance to cover any unforeseen changes to travel plans.
Multi-Day Walking & Kayaking Packages
Our multi-day packages include accommodation, water taxi services, luggage transfers, catering and other third-party arrangements that are often confirmed well in advance. As a result, different cancellation terms apply.
Booking Policy
- A deposit of NZD $200 per person is required to confirm a booking.
- 50% of the deposit (NZD $100 per person) is non-refundable.
- Some changes made to your booking after confirmation may incur a change fee.
Cancellation Policy
- Cancellations made more than one month prior to departure: all payments refundable less the non-refundable NZD $100 per person booking fee.
- Cancellations made within one month of departure: 50% of the total trip cost is refundable, less the non-refundable NZD $100 per person booking fee.
- No refunds are available for cancellations made within seven days of departure or for no-shows.
- Where possible, Abel Tasman Guides may offer a postponement, transfer of dates, or alternative arrangements at its discretion.
- If Abel Tasman Guides cancels a trip due to weather, safety concerns, operational requirements, or circumstances beyond our control, guests will be offered an alternative departure date (subject to availability) or a full refund.
- We strongly recommend comprehensive travel insurance to cover illness, injury, weather disruptions, transport delays and any other unforeseen events that may affect your travel plans.