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ATG Cancellation Policy

Day Trips & Transport Services

  • Cancellations made more than 48 hours prior to departure will receive a full refund, less any non-refundable payment processing fees.
  • Cancellations made between 24 and 48 hours prior to departure will receive a 50% refund.
  • No refunds are available for cancellations made within 24 hours of departure or for no-shows.
  • If Abel Tasman Guides cancels a trip due to weather, safety concerns, operational requirements, or insufficient numbers, guests will be offered an alternative departure date (subject to availability) or a full refund.
  • We strongly recommend travel insurance to cover any unforeseen changes to travel plans.

Multi-Day Walking & Kayaking Packages

Our multi-day packages include accommodation, water taxi services, luggage transfers, catering and other third-party arrangements that are often confirmed well in advance. As a result, different cancellation terms apply.

Booking Policy
  • A deposit of NZD $200 per person is required to confirm a booking.
  • 50% of the deposit (NZD $100 per person) is non-refundable.
  • Some changes made to your booking after confirmation may incur a change fee.
Cancellation Policy
  • Cancellations made more than one month prior to departure: all payments refundable less the non-refundable NZD $100 per person booking fee.
  • Cancellations made within one month of departure: 50% of the total trip cost is refundable, less the non-refundable NZD $100 per person booking fee.
  • No refunds are available for cancellations made within seven days of departure or for no-shows.
  • Where possible, Abel Tasman Guides may offer a postponement, transfer of dates, or alternative arrangements at its discretion.
  • If Abel Tasman Guides cancels a trip due to weather, safety concerns, operational requirements, or circumstances beyond our control, guests will be offered an alternative departure date (subject to availability) or a full refund.
  • We strongly recommend comprehensive travel insurance to cover illness, injury, weather disruptions, transport delays and any other unforeseen events that may affect your travel plans.
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